See https://www.myjobscotland.gov.uk/fe/tpl ... &aid=11741
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Reference Number ARB001981
Geographical Area Campbeltown
Job Category Administration/Clerical/Secretarial
Contract Type Permanent
Position Type Part Time
Salary £17610 - £18723
Closing Date - Friday 30th August 2013
Department: Customer Services
The main functions of this post will be to:
* Provide a quality customer focused service within the Customer Services Centre Team, offering any information on Council Services, carrying out a range of duties in accordance with Council Policy, Service Guidelines and Procedures, using initiative and sensitivity.
* Process enquiries and requests for service from the customer, responsively aiming to resolve the maximum number of enquiries at first point of contact, using a range of PC based systems which support the Service, including CRM, FAQ system, e-mail, internet, telephone systems, EDMS and any other information databases as may be required to maintain a high level of service to the customer
* Ensure consistently high standards of customer care are maintained, ensuring the data protection and health & safety legislation are complied with at all times.
Applicants should note that
This post is not suitable for job share
The salary quoted is the full-time equivalent salary and will be paid on a pro-rata basis
The work pattern for this position is Monday, Tuesday 7 hours and Wednesday 3.5 hours
How to Apply
For further information on this post, please contact Jennifer Gilchrist, Customer Services Centre Co-ordinator on 01586 555257
For information relating to the recruitment of this post, please contact a member of our HR Recruitment Team at recruitmentenquiries@argyll-bute.gov.uk or on 01546 604334 quoting the post reference CTC000034
https://www.myjobscotland.gov.uk/fe/tpl ... &aid=11741
