For this vacancy see https://www.myjobscotland.gov.uk/fe/tpl ... &aid=11741
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CTC00043 - Customer Service Centre Agent
Reference Number ARB001980
Geographical Area Campbeltown
Job Category Administration/Clerical/Secretarial
Contract Type Permanent
Position Type Full Time
Salary £17610 - £18723
Closing Date: Friday 30th August 2013
Department: Customer Services
The Main function of this post will be to provide a quality customer focused service within the customer services centre team offering any information on Council services, carrying out a range of duties in accordance with Council policy, service guidelines and procedures using initiative and sensitivity.
You will process enquiries and requests for service from the customer responsively aiming to resolve the maximum number of enquiries at first point of contact using a range of PC based systems which support the service including CRM, FAQ system, Email, Internet, telephone systems, EDMS and any other information databases as may be required to maintain a high level of service to the customer.
You must ensure consistently high standards of customer care are maintained, ensuring the data protection and Health and Safety Legislation are complied with at all times.
Applicants should note that:-
This post is suitable for job share.
How to Apply
For further information on the role and requirements of this post, please contact Jennifer Gilchrist, Customer Services Centre Co-ordinator on 01586 555257.
For information on the recruitment to this post, please contact a member of our HR Recruitment Team at recruitmentenquiries@argyll-bute.gov.uk or on 01546 604334, quoting the post reference CTC00043.
https://www.myjobscotland.gov.uk/fe/tpl ... &aid=11741
