Job Ad - Customer Services Centre Co-ordinator - Campbeltown
Posted: Sun Mar 16, 2008 10:52 amFrom the Council website at
https://www.abcvms.info/Vacancy-Details ... ncyId=1670
Customer Services Centre Co-ordinator
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Vacancy Reference: CPD30002
Departmental Information: Corporate Services, Democratic Services and Governance, Customer Services Centre
Working to the Customer Services Centre Manager, you will oversee day to day operational activities and ensure compliance with corporate standards and Service Level Agreements in a demanding, but rewarding role.
Qualifications
You will possess an HNC or equivalent qualification. Applications will be considered from individuals who do not possess this qualification only if they clearly demonstrate the necessary experience.
Experience
You must possess 5 years experience working in relevant Council services, and preferably experience of assisting members of the public. Supervisory experience is essential.
Knowledge
Literate and numerate, you will have knowledge of MS Office and good keyboarding skills. Knowledge of Business Process Re-engineering would be advantageous.
Personal Qualities
A good telephone manner is essential.
Other Requirements
A valid driving licence is required for this post.
Salary Details
£28341.00 - £31936.00
For Further Information
Closing Date: 24/03/2008
The Council is currently undergoing a Job Evaluation process. Further details are available with the application pack for posts covered by the Job Evaluation exercise.
See more details at
https://www.abcvms.info/Vacancy-Details ... ncyId=1670
https://www.abcvms.info/Vacancy-Details ... ncyId=1670
Customer Services Centre Co-ordinator
--------------------------------------------------------------------------------
Vacancy Reference: CPD30002
Departmental Information: Corporate Services, Democratic Services and Governance, Customer Services Centre
Working to the Customer Services Centre Manager, you will oversee day to day operational activities and ensure compliance with corporate standards and Service Level Agreements in a demanding, but rewarding role.
Qualifications
You will possess an HNC or equivalent qualification. Applications will be considered from individuals who do not possess this qualification only if they clearly demonstrate the necessary experience.
Experience
You must possess 5 years experience working in relevant Council services, and preferably experience of assisting members of the public. Supervisory experience is essential.
Knowledge
Literate and numerate, you will have knowledge of MS Office and good keyboarding skills. Knowledge of Business Process Re-engineering would be advantageous.
Personal Qualities
A good telephone manner is essential.
Other Requirements
A valid driving licence is required for this post.
Salary Details
£28341.00 - £31936.00
For Further Information
Closing Date: 24/03/2008
The Council is currently undergoing a Job Evaluation process. Further details are available with the application pack for posts covered by the Job Evaluation exercise.
See more details at
https://www.abcvms.info/Vacancy-Details ... ncyId=1670