by EMDEE » Mon Mar 23, 2009 1:21 am
The formerly proud reputation of the Scottish financial sector has indeed taken a battering over recent months. The one main bank that seems to have escaped so far is the Clydesdale, but then it's Australian.
It is noticeable that the present problems of the banks, together with the loss of customer confidence and trust, and also the lower opinion held by the general public for the service provided vis-a-vis the cost, is closely correlated to the period of the decline, or demise of the local branch manager who had quite a bit of autonomy in lending, using knowledge of customers, and the local economy, and was a known and respected individual in the local area.
It would be good if the branches had someone, in the style of President Harry S Truman, with a notice on their desk stating "the buck stops here"
Merda taurorum animas conturbit. Quidquid latine dictum sit, altum videtur