The Kintyre Forum

Does anyone know who to go to in Campbeltown to report a company who refuse to accept responsibility for faulty goods? I seem to be running around in circles. The company keep telling me they will call back and don't. I bought a suite in February last year. It has had 3 repairs done already and another two needed. I have repeatedly asked for a replacement but I think they're trying to fob me off until the suite is a year old. Anyone any ideas???

Hope this helps Eileen. Worth a try.

Library Street
Lochgilphead
PA31 8SW
Tel: 01942827666

Eileen, go through Consumer Direct who will give the whole spiel on rights - its what they are there for.
08454 04 05 06 or try their website.

I should have added that the above is the Trading Standards Officer's number for this area.

S

EileenH wrote:Does anyone know who to go to in Campbeltown to report a company who refuse to accept responsibility for faulty goods? I seem to be running around in circles. The company keep telling me they will call back and don't. I bought a suite in February last year. It has had 3 repairs done already and another two needed. I have repeatedly asked for a replacement but I think they're trying to fob me off until the suite is a year old. Anyone any ideas???

Contact Lee Roberts, he'll assist you or put you in the right direction.

Trading Standards - Mid Argyll, Kintyre and Islay
Legal and Protective Services
Manse Brae
Lochgilphead
PA31 8QU

01546 604776

Thanks for all the advice. I phoned the consumers advice number and the woman was very helpful. She told me what to quote in a letter to In-Style, which I did and sent it recorded delivery yesterday afternoon. Low and behold! A phone call from them today to say they are going to get it sorted out straight away!! ( If it's no a new suite comin down the road then it's back onto consumer advice! ) They said if I didn't get a result within 14 days they would contact trading standard to go to the shop. Will let you know what happens.

Well, having gone through all the various channels, I know know how difficult it is to get anyone to speak to through Consumer Direct, Citizens Advice (non existant in Campbeltown!) . Eventually I signed up with Which?consumers Legal team. The furniture shop in question ignored all correspondence until I threatened them with legal action. They got back to me today to suggest they will not replace the suite but will repair it as 'a good will gesture!' On taking advice, I'm now advise that I should have it independantly inspected. Who by??? Does anyone know an upholsterer in the area I could ask? Any help would be much appreciated.

There's a guy in Ardrishaig, or was. He worked out of the area where there are shops with houses above. Unsure as to whether he is still in operation or not.

Is that maybe the same guy I was just told of but a Lochgilphead address? Do you know if he has a business where he could write me out a report? Has anyone else got experience of companies who don't take responsibility for selling faulty goods? Or is it just me!!!!

Is that InStyle furniture in Hillington you are having problems with Eileen ??

Yes it is. They have refused to take it back. It's had 3 repairs done to it and needs a repair to the base. The cushion fillings need to be replaced. They have said they will do all this as 'a good will gesture!' I've spoken to a lawyer who says I should take them to court. It would be a help to know if anyone else has had problems like this.

sorry to hear of your troubles, Keep on threatening or sue." Customer no service" seems to be typicall these days. Wait untill they charge you a trumped up renailing fee or something just as silly then try and get your money back.
Good luck

Why don't you go to the Sunday Post or someone who who do a write up about it. Bad press usually sorts it straight away. You might find your not the only one.

EileenH wrote:Yes it is. They have refused to take it back. It's had 3 repairs done to it and needs a repair to the base. The cushion fillings need to be replaced. They have said they will do all this as 'a good will gesture!' I've spoken to a lawyer who says I should take them to court. It would be a help to know if anyone else has had problems like this.

Write to the Judge in the Sunday Mail.. Seems to get the job done more often than not and how many readers will think twice about buying from a place that has on its website

InStore Web Site wrote:Every sofa, suite, corner group, sofa bed and chair we manufacture comes with Instyle's
5 YEAR STRUCTURAL GUARANTEE AT NO ADDITIONAL COST TO YOU.

Remarkable, when you consider many of our competitors charge a great deal extra
for a guarantee as comprehensive as this one.

Our fantastic 5 year guarantee covers much of your new purchase, including framework,
joints, springs, castors, feet and suspension systems.

Normal wear and tear caused by everyday domestic use is excluded.
This guarantee is an extra benefit to your normal statutory rights.

but refuses to actually do it.. The Easter weekend is approaching and i suspect that will be a busy weekend for them.. might be worth visiting them at the store that day and if you don't get it sorted out to your satisfaction, a couple hundred flyers to people heading in that direction, might work wonders.. hehe.

If you google " instyle from safeway complaints" you will come across a few..

I've just been on 'Instyle by saveway complaints' as you suggested. I'm totally shocked! I wish I'd read all this before I parted with my cash. I can't believe they're getting away with this. I don't fancy having my name splashed on the Judge page but I think watchdog might be interested. I think I'll print out the complaints from that webpage and produce them in court if I have to. As for handing out fliers - don't tempt me!!! I've already been in their shop complaining very loudly. They refused to get the manager saying he was out - I don't think! My mum who lives in Helensburgh says she will go in and give them what for. She's likely get lifted!!!