Isa wrote:Decided to go for lunch in the Grille. We were shown to our table, given menus and the waitress left and forgot all about us.
After 15 minutes we spoke to another waitress who was passing the time of day chatting about the weather to patrons who had finished their meal. We said "excuse us, are you able to take our order"? She replied in a surly manner. "I'll be with you in a minute" and then promply left and didn't return. Eventually one of us went up to the bar to remind a third member of staff that we had now been sitting for half an hour. We could have understood if the place was busy but it wasn't.
Eventually our order was taken. We found the food and time taken for it to appear after ordering perfectly acceptable. The surroundings are lovely and the cost of the meal was okay.
The problem was quite clearly with the dining room staff. I felt one in particular let the place down a bit with her manner. We asked to speak to the manager but she was unavailable at the time.
Maybe a bit more training for the waitresses? ..............
All in all will definitely go back.
just thought that I would add my impressions of the black sheep. Visited, just after 6 PM, was told in no uncertain terms that they were no longer serving in the bar area. Despite the manner of the staff serving decided to stay and have a drink. The atmosphere in the bar area was sadly lacking, so left immediately for the Bermuda Triangle where the welcome was warmer. In future if I fancy a drink I will not be braving the winds round the harbour area, the Burnside et al will be getting my trade.
In need of sustenance I was forced back to the black sheep, I entered the dining area and was given a warm welcome by the staff. Our drinks were served quickly and the orders taken. A fish supper at £10.95 is not cheap. It was also nothing to write home about. I don't know where they are sourcing this fish from, but compared to what I have eaten fresh off a boat there it was hopeless. If anybody would care to enlighten me on this subject I would be most interested. Overall the experience was not unpleasant, there were quite a number of other diners present and they all appeared to be enjoying themselves. In conclusion I would say there are a number of other independent hotels etc that provide much better value and a more pleasant environment. From what I saw of the surroundings I would imagine the rooms would be far superior to most that are available in Campbeltown.