Extreme weather Goodwill Gesture from SSE - claim now

[Kintyre Forum News]

Extreme weather in Kintyre and Arran March 2013

The high winds, ice and heavy snow that hit Kintyre and Arran on 22 and 23 March caused extensive damage to our network. Following a sustained effort by over 550 engineers and support staff we restored power to all customers by 29 March.

As these were exceptional circumstances we have decided to offer a goodwill payment of £35 to all domestic customers who remained without electricity after 10am on Monday 25 March (£70 for business customers). We are also offering a further £27 for each subsequent full 12 hour period our customers continued to have no supply (£54 for business customers).

To apply for your goodwiil payment, please complete the form below. You don't have to do anything else after completing the form. Please note: it will take three to five weeks for us to get a cheque in the post to you.

Once again, thank you for your patience and support during this time.

Please complete all fields marked *

See http://www.ssepd.co.uk/Goodwill/

[jdcarra]

Since this was posted first on Facebook and now on here,questions will be asked about before Monday (and has been on Facebook).
I called SSE yesterday and had a chat with the department dealing with the complaints,the lady took note of this and said would get back to me.I did tell her that there was many without power from 10pm Thursday (Carradale one of the first) which she took note of because the way I took it she thought Friday morning was the first power loss.
Anyway,she was very sympathetic on the happening and like us all we were gratefull for what they achieved getting us power again.
Back to compensation,as mentioned I am awaiting further updates from her and also to mention there will be a Roadshow coming to the area for all to come along to talk,and what can be done in the future if happens again.

Will post poster of dates when receive.

[oorly gourlay]

Good point Johnnie. This made my blood boil when I saw it and I have e-mailed SSE in a similar vein to yourself asking almost the same questions.

[amron]

I got an email
I can confirm that Mr Stuart Hogarth, Director of Distribution has written to all of our customers in Kintyre, Arran and Islay and this should be with you in the next 10 working days. This letter provides some further information as to what happened during this time and will also confirm the criteria of goodwill gesture payments. In the meantime, I have attached an electronic copy for your convenience.

not sure how to post link on so copied the leaflet

Thank you to all our customers in Kintyre, Arran and Islay for your patience,
understanding and support whilst our teams worked in treacherous
conditions to restore power supplies following the high winds and snow
on 22 and 23 March 2013.
The extreme weather caused catastrophic damage to our network. At the peak of the
event around 20,000 customers were without power. Snow drifts of up to three metres
and heavy ice on our lines caused extensive damage to our network across the region
and blocked roads hampered our efforts to restore electricity. It proved to be one of the
biggest challenges our engineers have had to deal with.
• Over 550 engineers and support staff worked on the effort to get power back on.
• We installed over 230 generators for the duration of the event in Kintyre and Arran.
• Nine steel transmission towers were damaged between Inveraray and Carradale.
• We made over 5,000 calls to affected customers including contacting vulnerable

customers at least once a day where possible.
• We replaced over 180 wood poles and 50 pole mounted transformers.
•  ur mobile catering units served over 22,000 homemade hot meals and
O
over 48,000 hot drinks.
Our engineers successfully restored power to all customers by 29 March. We still have
some work to do on the transmission network and we expect to complete that within the
next few weeks.
We have organised a series of local meetings and would like to you to come along and
talk to some of our senior managers about what happened and give us your feedback.
You can also complete our online survey which covers all aspects of our customer service

ur senior management team will
be in your area to hear your views
on our service.
Tuesday 21 May
Campbeltown
Ardshiel Hotel
Midday – 2pm and 3.45pm – 5.45pm
Southend
St Blaan’s Hall
7.30pm – 9.30pm
Wednesday 22 May
Carradale
Carradale Hotel
10am – midday
Clachan
Clachan Village Hall
1.30pm – 3.30pm


Hope this help

[jdcarra]

Hi Amron
Pdf poster which was e-mailed to me today (Thursday) now on the Goat website http://www.the-carradale-goat.co.uk/ post 18-04-13, not sure how to upload to here

If anyone wishes a copy I shall e-mail.


Further update from my call to SSE today (Thursday) that no goodwill payments will be forthcoming if you power was restored before 10am Monday 25th March .

Campbeltown Roadshow
Ardsheil Hotel
Tuesday 21st May