XL travel company's demise

[Mary G]

Among the interviews of disappointed travellers I heard yesterday on the news, there was one voice who said 'we are not going home; we are going to get a last-minute holiday'. I recognised the accent immediately, and knew that she was from the town. Well, it seems that it was Moira Ramsay, who is quoted here in this news article.
http://news.bbc.co.uk/1/hi/scotland/7612299.stm
She and John were going on a holiday to celebrate their silver wedding. This is so disappointing, and I hope they did get something booked.

[elainemck]

It's awful, I'm gutted I've had my florida holiday next year cancelled but hope to get my money back! Hopefully booking with globespan instead (making sure it's on the credit card just in case!)

I heard the Ramsay's did get away later on last night thank goodness.

[Katfer]

We also booked a fly drive holiday to Florida departing on 4th October, booked through Travel City Direct. Luckily ATOL protected so will hopefully get all money back.....eventually. It was heartbreaking but have now managed to book alternative flights from Manchester to Orlando with Continental Airlines on the 5th October

[bill]

Last year I found myself in this position not once but twice.Both times I received a full refund.

The first time I was the victim,along with thousands of others,of an online fraud .Bogus companies had been set up on the web and fleeced in the region of £3million from unsuspecting customers.
I had paid by Nationwide VISA DEBIT CARD,and claimed back my loss through the Visa CHARGEBACK SCHEME. I received my refund within 2/3 weeks.

After I found the above booking to be bogus I then booked a holiday through a company on Teletext.This booking I paid through Nationwide VISA CREDIT CARD.A few weeks later I received a phone call to inform me the company had gone into liquidation.I received a full refund from Visa.

The Visa DEBIT card chargeback is I was told solely at the discretion of the bank,unlike Visa CREDIT card which is a right.


On the third attempt we finally got our holiday, to the original hotel and flight ,for less than we had first paid.




The 4 perpetrators of the fraud were caught and sentenced to 18 years collectively.