So why does SCOTTISH gas not cover Campbeltown?

[Kintyre Forum News]

An interesting story that was relayed to us today.

Scottish Gas (Your energy experts by the way ) recently delivered flyers to households in Campbeltown highlighting their summer sale whereby you can save £852.00 if you purchase a new boiler from Scottish Gas.

All you need to do is book a free consultation before 29th August 2009

One of our forum regulars advises us that she phoned the number quoted and was advised someone would get back in the next day or two to arrange an appointment. However, to her amazement later this afternoon a message was left on her phone saying that unfortunately Scottish Gas do not cover our area!

Anyone else have the same experience?

[fi]

We had the same problem with central heating sevice contract ,someone phoned us offering the service took bank details etc and never got back to us.
When we were paying a bill some time after we was offered it again took alll details but when we gave postcode she said sorry we dont cover that area
All seems bizarre to me

[Trapper]

Aye, i phoned them and got the same story. seems a monumental waste of thier resources, posting out thousands of leaflets to people they don't cover!

[Hels]

About 4 years ago I started getting fliers through the door offering me boiler replacement/repair from Scottish Gas and telling you how much it would cost for replacement without this cover. I went through the same process, being told someone would need to come and service/check it first and we made an appointment over the phone. It turned out the date never suited so I called to change it - to be told then that they did not cover this area! I told them how my entire area was being leafleted and they said it must have been an error. Being a glutton for punishment I went through this again a year or so ago as I was still getting the leaflets and on my initial call I was told they did cover Kintyre. But it seems that again this was an error! Good to know that bill-payers money is being so well used on pointless fliers!

[Tom B]

I wouldn't feel too left out if I were you - we had Scottish Gas cover for our central heating system here in South Lanarkshire, but after repeated visits from different engineers and failures to fix it (over two subsequent winters), we ended going back to using the local plumber. All spares for Scottish Gas were kept down south, and were courier'd up as required, so that once they find a problem, it would be at least the next day before they could come back with the bit (sometimes the wrong bit) to fix it. (If they came out to you after 4pm it would be two days before the bit arrived). In our experience, they used a computer diagnosis program on a laptop to identify what bit was broken and several times replaced 'a circuit board' only to find that that didn't fix the problem. While you think you're getting value for money because each visit is covered by the monthly payment plan, the repeated need to stay in from 8am to 1pm or 1pm to 6pm to be there when the engineer arrived for three or four days over a week was frustrating. (not to mention the lack fo heating and hot water)

I'm sure others have good stories to tell about Scottish Gas, and there'll be other bad stories about local plumbers and other national companies I'm sure, but just thought I'd share our experience.

[maxmix]

Gas ! What gas ? I have the odd leaflet throught the door about changing our gas supplier...

Really strange though, our village has no gas....

Weird....

maxmix